Our People
Student Testimonial
Heather Findlay, MA, Royal Roads University
Our people make our company, and we’re proud to toot their horns.
Meet the Team!
Karen Crosby, Senior Editor & Managing Director
Karen has loved language from an early age, drawn to how it is paradoxically precise and fluid. She’ll tell you that English is full of potential and poetry and power — and yes, it matters where the apostrophes and commas go! She graduated with distinction in 1992 and moved to Japan, where she worked as a teacher, created ESL courses, supervised English content in a bilingual magazine, edited bilingual novels, consulted, and wrote a weekly newspaper column. She founded Documedic Editing Solutions in 2002. Since that time she has assisted hundreds of clients, crafting their documents such that they convey powerfully and precisely — and perhaps even poetically — what was intended. She looks forward to collaborating with you to hone your writing in the very near future.
Erin holds a degree in communication, having graduated with distinction in 2005, and is working on a Master of Arts in Communication. She has worked with professors and publishers to prepare book manuscripts for publication, helped students to edit their theses, assisted organizations with revising company documents, and was the editor of a community newspaper. She has worked with Documedic since 2006, helping clients to polish their writing and create pieces of which they can be truly proud. She really enjoys the collaborative process, especially when clients confess that working with an editor is more fun than they’d expected!
In late 2009, we put a bug in Caroline’s ear to bring her considerable expertise to our team. Imagine our delight when she agreed! Caroline’s early fascination with words and books naturally led to an undergraduate degree in English and a Master in Library Sciences. For 17 years she has worked in the public and private sectors, with a majority of that time spent in post-secondary education. She is a professional librarian who has involvement in project management, information systems, writing for the web, and reference services. According to her, there is a place in every job and profession for good writing! Despite handling thousands of reference questions on various topics over the years, she finds something in each project that renews her engagement and enthusiasm for writers, and the writing process.
Alice has been wowing people with her superior customer service qualifications for more than 30 years (but you’ll never hear her say it that way — she’s far too modest). Since joining the Documedic team in late 2008, she has meticulously overhauled our accounting, calendaring, and database management systems, all with an eye to enhancing the quality of service that we provide. She is the first point of contact for most new clients and is responsible, as our PIPA compliance officer, for safeguarding the personal information we collect. Her work in the trenches is a big part of the reason our clients are so happy with their Documedic experience.
Mark started using computers way back in 1976 and assembled his first PC in 1987. He has a Bachelor of Science in Computer Science and has worked with numerous architectures, operating systems, and programming languages. His employers and consulting clients include small companies and multinational corporations in various countries around the world. He loves creating solutions that take the tedium out of people’s work tasks, eliminate redundant activities, and cause people to say, “Hey, I didn’t know you could do that!” Thanks to Mark, Documedic’s online collaboration has been orchestrated to hum along harmoniously (alright, we’ll stop now with the musical references).
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Samuel Johnson
Our Competencies
- Experience with all aspects of the editing function, from structural/substantive editing and rewriting to copy editing and proofreading
- Excellent command of English grammar and usage
- Instinctive ability to recognize poor argumentation or presentation and impart clarity to the writing of others
- Skilled at working collaboratively under pressure to meet deadlines
- Computer literate, well read, and broadly educated
- Not so persnickety that we aren’t lots of fun to work with, too