The Quest for Customer Jubilation

The editorial services offered by Karen Crosby provide a writer with confidence. Her attention to detail ensures you will meet the technical and academic standards required. She clearly is well versed with formatting, the APA style guide, and giving that final polish, and her flexible working process supports any shortcomings you may have as a writer. Her devotion to editing allowed me the time to focus on content and research while having the satisfaction that my wordsmithing would morph into a professional and accepted academic document; the peace of mind was priceless. Plus, she had gooder English than me. :) (June, 2004)

Myron Zukewich, MA, Royal Roads University

I had the pleasure of collaborating with Karen on a substantial report required for my master’s degree. I was thoroughly pleased with Karen’s work and her overall attitude towards my project, timelines, and anxieties. Karen was exceptionally diligent in her attention to details, was responsive to my needs and deadlines, and was extremely thorough in consistently applying the prescribed writing standards to which the report needed to adhere. I would easily work again with Karen and would highly recommend her to anyone who is seeking a conscientious, highly organized, efficient, detail-oriented editor, who is also a great person and someone to whom you can easily entrust your important written works. (March, 2004)

Lindy Pelletier, MA, Royal Roads University

Karen took the clay I produced and shaped it into a clearly defined, succinct work that delivers its message in a fashion that everyone can understand. Working from a distance, with an unfamiliar topic, and with a wordy document, Karen identified the key words, thoughts, and critical concepts, and shaped them into a master’s thesis. She demonstrated a talent for explicating the heart of my work. I am indebted to her. (April, 2002)

Randy Bucher, MA, Royal Roads University

On the advice of Royal Roads faculty member David Reagan, I retained the services of Karen and Erin with Documedic. I found Karen and Erin to be an excellent editing team who, at all times, provided me with high quality, timely advice regarding APA style and writing quality. Because I was forced to do much of my writing on weekends and evenings, I was particularly impressed by Karen’s willingness and ability to respond at any time of the day or night to the latest draft of my paper, resulting in the completion of my paper well ahead of schedule. I highly valued Karen’s insights and advice, and seldom found the need to second guess any input she had for me regarding my paper. I also found her friendly and very encouraging, which was of critical importance in helping me to stay motivated throughout a very challenging personal learning experience, complicated by ample opportunities for self-doubt. Even more amazing is the fact that she accomplished all this without even having an opportunity to meet with me face-to-face at any time during my major project. In many ways, Karen helped to provide the leadership I needed to complete a challenging leadership focused project, and was consequently a good role model for me. I have no hesitation in recommending Documedic to any other learner seeking a high quality editor who is also an excellent leader. (February, 2007)

Richard H. Eaton, MA, Royal Roads University

Many thanks for all your help and for providing such a smooth, no-hassle service! (January 2009)

Andrew Wilson, MA, Royal Roads University

The exemplary service I received from Erin and Karen from Documedic with my thesis allowed me to focus more on content and less on form. They were also personable and fun to work with! I was so impressed by the quality of service and the benefit to my thesis. I have already recommended Documedic to a university colleague, and I will continue to recommend their service to others. As I venture into the consulting field, and hopefully into pursuing my doctorate, I plan to use Documedic in the future. (March, 2009)

Sue Howard, MA, Royal Roads University

As I worked through the chapters of my thesis paper for the MA of Disaster and Emergency Management at Royal Roads, the editing services provided by Karen and Erin at Documedic were a real life and time saver for me. I found I was able to concentrate on the content with the comfort of knowing the nuances of formatting and writing style were in their very capable and professional hands. I found that my writing style improved chapter by chapter as Erin worked with me through the project, often exclaiming, “Whodaknown!” on many occasions as she pointed out some of the finer points of APA. Both she and Karen were as flexible as could be and always had my submissions back in very good time. The guidance Karen gave me while we worked on the final product was very much appreciated. She was understanding and respectful in suggesting to me that it would be better to move or change some things I had become attached to in the form in which I had written them. I am more than pleased with the outcome. It is with distinct pleasure that I recommend Karen and her company to those whose work or education demands this level of professional writing. (March, 2009)

James Simpson, MA, Royal Roads University

I have to admit that I’m not a detail-oriented writer. So the idea of having to create a perfect 150+ page thesis seemed daunting at the outset. I’m pleased to say that my experience working with Documedic was wonderful! They are experts in APA and have a tremendous eye for detail. In working with these very capable editors, I was able to create a product far superior to that which I would have crafted on my own. My sincere appreciation goes out to my editing team, Erin and Karen, for their thoughtful guidance and advice. The final product far exceeded my expectations. Thanks to our collective efforts, this thesis was deemed worthy of a PhD recommendation! (February, 2009)

Nick Langshaw, MA, Royal Roads University

I recently completed a Master of Arts in Leadership and Training from Royal Roads University (RRU). Karen Crosby of Documedic encouraged and motivated me throughout the major project (thesis) phase of the program. Documedic went beyond the call of duty, returning drafts in a timely manner and often working weekends and nights to assist me with my deliverables. Karen brought clarity and order to my writing. I produced the meat, and she edited and organized it in a manner that enriched my message. This exceptional service allowed my thesis to be approved on the first submission. I’ve since learned that this occurs only 50% of the time, so I’m very pleased about that. Karen taught me useful lessons about writing and demonstrated exemplary ethical leadership. She’s a great leader, and I would recommend her company, Documedic, to anyone!!! (September, 2008)

Pierre Rivet, MA, Royal Roads University

Documedic was instrumental in completing a thesis that I could be very proud of. Erin’s work was professional, timely, and accurate. It was wonderful to be able to focus on the content and to know that a professional copy editor was taking care of the formatting of the document. Erin provided sound advice and direction which kept me on track and was always willing to answer any questions I had throughout the editing process. Thank you so much for a job well done! (July, 2008)

Heather Findlay, MA, Royal Roads University

I used Documedic for a master level course. Using Documedic made the difference between a good mark and a great mark in my class. This was a great investment for me and my career in academia: receiving this mark allowed me to apply for a master’s program with an improved GPA. Documedic also allowed me to rest assured that the little details were taken care of. It was a great partnership; they really respect and compliment your own personal writing style within their editing. I would definitely use them in the future and recommend them to other academic colleagues. (November, 2007)

Jodie Foster, RN, BScN, University of British Columbia

The service was fantastic and the work was prompt and diligent. Erin was great in helping ensure that APA standards were met, while cleaning up my writing. It has been a pleasure. (August, 2008)

Lannon de Best, MA, Royal Roads University

Karen (and Erin) were a pleasure to work with. I had a very quick turnaround time to meet, and despite some circumstances that were beyond anyone’s control, they made superhuman efforts to meet a vitally important deadline. They were in frequent contact and I always had every confidence that the product would be done not only on time, but also to the highest quality. As hard as it is to believe, I actually enjoyed having my work edited by them. I would highly recommend their services to anyone in need of an editor. (April, 2008)

Jerry Causier, RN, MA, Royal Roads University

Documedic was a lifesaver! Their editors helped me to refine my master’s thesis, and they accomplished this from across the continent! We set up a schedule with deliverables and regularly checked in through e-mail. They saved me an incredible amount of time and provided loads of professional support at a reasonable price. I highly recommend their services to anyone and everyone who creates any documents, but especially professional and large-scale projects that have a lot riding on them. Thank you so much, Documedic, for supporting me through my second master’s thesis!! (December, 2006)

Joy Blanding, MA – MEd, Cambridge College

Karen’s editing skills were absolutely superb! After several months of being consumed with researching, data gathering, and writing, I had become very protective of my work. Karen’s respectful, objective, and timely feedback assisted me in putting the final touches on a thesis that I was proud to submit as a requirement for my master’s degree. Thank you, Karen! (March, 2003)

Ev Pearce, MA, Royal Roads University

Karen Crosby is a professional in every sense of the word. She not only has a great knowledge of the written language, but also an authentic desire to coach her clients to success. Karen’s clear, concise knowledge and attention to detail is second only to her approachability and openness. She always strives for a quick turn-around time on assignments, but never at risk of compromising the quality of the end product. It was an absolute pleasure to work with her and I would highly recommend her to anyone. (January, 2004)

Brenda Jones, MA, Royal Roads University

The editing services offered by Karen Crosby are phenomenal. She is both professional and thorough. Her insights have offered me a very rich learning experience. Since using her services and receiving her brilliant writing tips, my grammar use has improved and my writing style has become more succinct. I greatly appreciate her kind guidance and strong mastery of the English language. It has truly been a pleasure to work with her. I would strongly recommend the use of her editing services. (April, 2004)

Caroyln Breland, MA, Royal Roads University

Calling upon Karen’s expertise as editor of my master’s thesis proved to be a very wise choice. Highly professional and expedient, I found Karen’s services alleviated much of the stress that comes from writing a thesis while working full-time. As a writer, I felt I could concentrate on the content without worrying so much about grammar, APA formatting, etc. I had complete confidence in Karen’s ability to guide me from start to finish. Working with an editor of Karen’s calibre was truly a wonderful experience. It is with great pleasure that I recommend her services to anyone who would like to enhance their writing style, and ensure that their work meets all professional writing standards. (March, 2003)

Diane Houde, MA, Royal Roads University

I had the privilege of working with Karen on my master’s thesis. Her editing skills were right on the money, and she did an expert job in adapting to my learning and working styles. She was professional, dependable, and was able to address my needs as the project evolved. She had that unique blend of intellectual and emotional intelligence, and she contributed in a significant way to the success of my paper! (April, 2003)

Linda Shore, MA, Royla Roads University

I found Karen’s expertise invaluable for the successful completion of a quality thesis. I am not a details person, and found myself increasingly appreciative of Karen’s skills and abilities as an editor while we worked together in completing the project. Not only did she correct all the “picky little errors” (and the big ones, too), but made suggestions to improve the overall calibre of the paper. I was thrilled with the final product and highly recommend Karen’s editorial services to others who wish to produce a paper they would be proud to share with others. (April, 2003)

Sharon Davalovsky, MA, Royal Roads University

I was very pleased with the quality of service I received and the speed at which you were able to review my thesis chapters and provide recommendations. Your assistance made the process much easier and I would certainly use your services again if a need were to arise. Thanks! (February, 2006)

Krista Maydew, MA, Royal Roads University

I am a jubilant customer and fan of Documedic! I am grateful that Documedic was recommended to me by a colleague at Royal Roads University. Documedic’s thoroughness and expertise saved me hours of valuable time and no doubt many tears. I will stand by my testimonial, and I would not hesitate to recommend them to a friend or a colleague. (August, 2009)

Sue Garries, RPN, MA, Royal Roads University

I have already recommended Documedic to someone else! Their knowledge of the finer details of English composition was truly eye-opening, and I was an English teacher! I can say that Documedic has an exceptional team of individuals working for their clients with absolute professionalism. (September, 2009)

Jean-Gilles Sartre, MHA, University of British Columbia

My editor was great. She always had great feedback and was very on time!! It was a fantastic experience. I love Erin. I will be using your services again and will recommend you to others as well. (September, 2009)

Haleh Bahrami, Royal Roads University

Thanks for all the hard work and great results. It would not have happened without the two of you. I will always be grateful that you [Karen] and Erin were able to take my work and turn it around so quickly with such wonderful results. I got a two-page note from the thesis committee chair about the quality of my written report, the attention to detail, the depth of research, and my own passion for the work that came through. [My faculty supervisor] told me he has never seen such a note before and that made my year. Thanks for your contribution. (September, 2008)

Judith Cormier, MA, Royal Roads University

Erin, you are amazing. I just had a quick read of the master file. Wow. When you see it all together for the first time, it makes you realize just what an achievement it is. I will be delivering this to my supervisor tomorrow morning, in person. I’m looking forward to submission day. Thanks so much, Documedic! I hope to work with you again one day! (August, 2009)

John Davy, MA, Royal Roads University

Karen and Erin, I cannot tell you how much I have valued your assistance. Your thoughtful comments and expertise have allowed me to focus on the topic and what the research tells us and telling that story without getting bogged down in the APA of it all (I’m a big picture girl — don't bother me with details — but you knew that already). I sure wish I had someone like you two in my life on an ongoing basis. My great thanks to both of you. (July, 2009)

Catherine Fast, BA, BScOT, MA, Royal Roads University

What can I say, other than this is awe-inspiring and truly remarkable work. I am blown away and very thankful. Thanks again for the quick editing and superb work! (March, 2009)

Clint Hall, MA, Royal Roads University

Thanks very much, Erin & Karen. It has been a pleasure working with you, although I am glad it is over! I was very pleased with your services and would recommend you to anyone! (March, 2009)

Suzanne Armour, MA, Royal Roads University

Karen and Erin, thank you so much for all your hard work with this. It looks great! (July, 2009)

Sharon Stapleton, MA, Royal Roads University

I really appreciated Erin’s fast turnaround and thoroughness. She was fabulous for scheduling me in. Thanks for your constant encouragement. I appreciate having worked with you and Erin.

Tara Laycock, MA, Royal Roads University

I found Karen’s services to be prompt, professional, and helpful. Not only did she help me perfect my manual, but also I learned simple strategies to enhance my written documents using word processing programs. For business, I feel it prudent to ensure that all written information presents a professional and accurate image. We aren’t all wordsmiths. Thank goodness for people like Karen. Christy Keillor, Registered Dietician, Healthy Works Nutrition Consulting

Christy Keillor, Registered Dietician, Healthy Works Nutrition Consulting